Assistant Store Manager
Burlington, VT | full-time
About the Job
Pompanoosuc Mills is seeking an Assistant Store Manager to help lead our Burlington, Vermont team. As an Assistant Store Manager, you will be helping to oversee all aspects of store operations, sales performance, and customer experience while maintaining the highest standards of professionalism and service.
We are looking for a motivated and experienced retail leader who can drive sales and enhance our brand presence. You will receive extensive training on our products and procedures, with support from company leadership to ensure success.
As the Assistant Store Manager at Pompanoosuc Mills, you will:
- Help Lead Sales & Customer Engagement: Drive store performance by guiding clients through the selection, purchase, and delivery process of our handcrafted furniture and home décor.
- Daily Operations: Ensure the showroom is clean, organized, and visually appealing while overseeing furniture arrangements, inventory, and sample cataloging.
- Conduct Client Meetings: Meet with clients in-store and occasionally on-site to provide personalized design and furniture recommendations.
- Monitor Sales Goals & Reporting: Track sales performance, set team goals, and analyze key business metrics to drive revenue growth.
- Ensure Excellent Customer Service: Build lasting client relationships and maintain a high level of satisfaction through superior service and follow-ups.
- Coordinate with Headquarters: Work closely with corporate teams in East Thetford, VT, to implement company initiatives, marketing strategies, and operational standards.
- Inventory & Merchandising: Help manage stock levels, coordinate product deliveries, and maintain an appealing showroom layout.
About You
You will be able to demonstrate a history of strong leadership, sales expertise, and a passion for fine, handcrafted furniture.
Special Skills Required
- Proven retail sales and management experience required
- Background in interior or product design preferred
- Strong leadership and team management skills
- Excellent customer service and relationship-building abilities
- Strong organizational and problem-solving skills
- Proficiency in basic computer applications (POS systems, inventory tracking, CRM tools, etc.)
- Ability to work weekends and holidays as needed
- Reliable transportation for occasional client visits
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